How to Use Your Warranty / Claim Process

Overview

At Magic Lens Indonesia, we want you to enjoy every moment with your camera gear — worry-free! 📸
If you experience any product issues covered by our warranty, this guide will walk you through how to check your warranty, submit a claim, and get your replacement or repair quickly and smoothly.

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📅 1. Check Your Warranty Coverage

Before submitting a claim, please confirm:

• The product is still within the warranty period (based on your purchase date).

• The issue is covered by warranty, such as:

  • Manufacturing defects

  • Product malfunction not caused by misuse, impact, or water damage

• Items like accessories, cables, or batteries may have different warranty terms.

💡 You can find warranty details on your invoice, product manual, or the product page on our website.

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🧾 2. Prepare Your Claim Details

When you’re ready to submit a warranty claim, please prepare the following:

1. Your order number or purchase receipt

2. Photos or videos showing the defect or issue clearly

3. A short description of the problem

4. Your contact details (name, phone, and email)

Please make sure the item is in its original condition — claims may be voided for products that have been tampered with or repaired by unauthorized technicians.

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📤 3. Submit Your Warranty Claim

You can submit your claim through one of the following options:

• Email: Send all the required details to [e-mail]

• Support Form: Submit via our Warranty Claim Form

Our team will review your claim and respond within 2–3 business days with next steps.

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🔧 4. Inspection and Evaluation

Once your claim is received, we’ll:

1. Verify your warranty validity

2. Inspect the photos or videos you provided

3. If needed, ask you to ship the product to our service center for further evaluation

🕓 The inspection process usually takes 5–7 business days after we receive your item.

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🔁 5. Resolution Options

After evaluation, we’ll offer one of the following solutions:

• Repair: The product is fixed and returned to you at no cost

• Replacement: A new or equivalent item is sent to you

• Refund: If repair or replacement isn’t possible

All shipping instructions and timelines will be communicated clearly by our support team.

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⚠️ 6. Important Notes

• Warranty does not cover physical damage, misuse, unauthorized repairs, or cosmetic wear.

• Claims without proof of purchase cannot be processed.

• For products purchased through authorized resellers, please contact them directly for claim assistance.

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💬 Need Assistance?

We’re always happy to help you! 💛
If you’re unsure whether your issue is covered or need help submitting your claim, please reach out to our support team at [e-mail] or via chat on our website.

Your satisfaction means the world to us — we’ll make sure you’re back to capturing magic in no time ✨