Warranty Coverage — What Kind of Warranty Is Included With My Purchase? – Magic Lens Indonesia

At Magic Lens Indonesia, we provide official distributor warranties for all products to ensure your purchase is protected against manufacturing defects and malfunctions. Understanding your warranty helps you know your rights and how to claim support if needed.

1. Warranty Periods

Cameras & Lenses: 1-year official distributor warranty
Accessories (e.g., bags, tripods, memory cards): 6-month official distributor warranty

📌 Note: Warranty periods are effective from the date of purchase indicated on your receipt or invoice.

2. What the Warranty Covers

Manufacturing Defects: Issues arising from factory defects, such as faulty components or abnormal performance.
Hardware Malfunctions: Problems that occur during normal usage according to the product manual.

⚠️ Exclusions:

Damage due to accidents, misuse, or water exposure (unless specified as waterproof).
Unauthorized repairs or modifications.
Normal wear and tear (e.g., scratches, worn buttons, battery degradation).

3. How to Claim Warranty

Keep Your Receipt or Invoice — Proof of purchase is required.
Contact Support or Authorized Service Center — Describe the issue and provide product details.
Send the Product for Evaluation — Our team or the official service center will inspect and verify the defect.
Repair, Replace, or Refund — Depending on the assessment, the product will be repaired, replaced, or refunded according to warranty policy.

4. Tips to Maintain Warranty Validity

Avoid opening or modifying the product yourself.
Use products according to the user manual instructions.
Register your product with the brand (if applicable) to facilitate warranty service.