Your Guide to Coverage, Claims, and Support

At Magic Lens Indonesia, we ensure all products come with official distributor warranties and provide clear guidance on how to claim service when needed. This guide covers warranty coverage, limitations, the claim process, and finding authorized service centers.

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1. Warranty Coverage

All products purchased from Magic Lens Indonesia include official distributor warranties:

• Cameras & Lenses: 1-year warranty

• Accessories (bags, tripods, memory cards, etc.): 6-month warranty

What the Warranty Covers

• Manufacturing defects or abnormal performance during normal use.

• Hardware malfunctions that occur under proper usage conditions.

What the Warranty Does Not Cover

• Accidental damage or misuse.

• Unauthorized modifications or repairs.

• Water exposure unless explicitly designed as waterproof.

• Normal wear and tear, such as scratches, worn buttons, or battery degradation.

📌 Tip: Always keep your invoice or proof of purchase, as it is required for warranty claims.

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2. How to Claim Warranty Service

If your product develops an issue covered under warranty:

1. Prepare Documentation

   • Original invoice or receipt

   • Warranty card (if provided)

   • Detailed description of the problem

2. Contact Our Support Team

   • Email: [e-mail]

   • Live Chat: Available on the website

   • Phone: +62-XXX-XXXX-XXXX

3. Follow Official Instructions
   Our support team will provide the nearest authorized service center and instructions for sending your product for evaluation.

4. Service Outcome

   • After inspection, the product may be repaired, replaced, or refunded based on the assessment and warranty policy.

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3. Warranty Limitations

While our warranties cover manufacturing defects, they do not cover:

• Accidental damage or improper handling

• Water or liquid damage (unless product is waterproof)

• Unauthorized modifications or repairs

• Normal wear and tear

Understanding these limitations helps avoid misunderstandings and ensures your claim is processed smoothly.

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4. Authorized Service Centers

We work with official service centers for all major camera brands in Indonesia:

• Locations are provided based on your city or region.

• Most major cities, including Jakarta, Surabaya, Bandung, Medan, and Yogyakarta, have official brand service centers.

• Support staff will direct you to the nearest authorized center for repair or replacement.

📌 Tip: Always use authorized service centers to maintain your warranty validity.

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5. Summary & Tips

• Keep proof of purchase for all warranty claims.

• Contact support first to get instructions before sending products.

• Avoid unauthorized repairs to prevent voiding your warranty.

• Check for service centers in your area before submitting a claim.

By following these steps, you can ensure your camera, lens, or accessory is serviced promptly and under official warranty guidelines.
 

6. Service Time

• The duration of warranty service depends on the nature of the issue and availability of replacement parts.

• Typical service time ranges from 7 to 21 business days.

• Complex repairs or parts on backorder may extend this timeframe; our support team will keep you informed throughout the process.