How to Connect with Our Customer Support

At Magic Lens Indonesia, we’re committed to making your shopping experience smooth and enjoyable. Whether you need help choosing the right camera, tracking your order, or resolving an issue, our Customer Support (CS) team is here to assist you every step of the way.

Below are the different ways you can connect with us, depending on your needs and preferences 👇

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💬 1. Live Chat

Need a quick answer? Our Live Chat is the fastest way to reach us.

• 💻 Click the chat icon on the bottom-right corner of our website.

• 🕒 Available: Monday to Friday, 09:00 – 18:00 (WIB)

• ⚡ Typical response time: Under 5 minutes

Our friendly support bot can help answer common questions, and if needed, you’ll be connected to a live agent.

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📧 2. Email Support

For detailed inquiries, product recommendations, or order issues, you can contact us via email.

• ✉️ [e-mail]

• 📌 Include your Order ID or Product Name (if applicable) to speed up processing.

• 🕒 Response time: Within 24 hours on business days.

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📱 3. WhatsApp Support

Prefer to chat on mobile? Reach us through WhatsApp for quick support:

• 📲 [phone]

• 💬 Available: Monday to Friday, 09:00 – 17:00 (WIB)

• You can send us text, photos, or videos to explain your issue more clearly.

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📄 4. Help Center

Before reaching out, you can also browse our Help Center for answers to frequently asked questions, including:

• 📦 Order status & tracking

• 🛠 Warranty claims & returns

• 💳 Payment methods

• 🌍 International shipping info

Our Help Center is available 24/7, so you can find answers anytime.

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📝 Tips for a Smooth Support Experience

• Always provide your name, order number, and contact details.

• Attach relevant photos, receipts, or screenshots if you’re reporting an issue.

• Be as clear and specific as possible — this helps our team resolve your case faster.

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🤝 We’re Here to Help

No matter what your question is, the Magic Lens Indonesia support team is ready to assist. Whether you’re a beginner buying your first camera or a professional looking for specific gear, we’ll make sure you get the help you need — quickly and professionally.

👉 Contact us today and let’s make your experience with Magic Lens seamless.