Refund Method — How Will I Receive My Refund After Returning an Item?

At Magic Lens Indonesia, refunds are processed securely and conveniently to ensure a smooth post-purchase experience.

---

1. Refund via Original Payment Method

• Refunds are issued using the same payment method you used during checkout.

  • Credit/Debit Card: Refund will be credited back to the card; processing may take 5–7 business days depending on the bank.

  • Bank Transfer / Virtual Account: Refund is transferred to the same account used for payment.

  • E-Wallet (OVO, Dana, GoPay, ShopeePay): Refund is returned to the same e-wallet account; processing is usually instant to 1 business day.

---

2. Timeline & Processing

• Once your returned item is received and inspected, our team will process the refund immediately.

• The total refund amount will include the product price but exclude any additional shipping costs, unless the return was due to defective or incorrect items.

---

3. Support & Assistance

• If the refund does not appear within the expected timeframe:

  • Contact our support team with your order number and return reference.

  • Email: [e-mail]

  • Live Chat: Available on the website

  • Phone: +62-XXX-XXXX-XXXX

Our team will verify the refund status and ensure it is completed promptly.