At Magic Lens Indonesia, refunds are processed securely and conveniently to ensure a smooth post-purchase experience.
1. Refund via Original Payment Method
Refunds are issued using the same payment method you used during checkout.
Credit/Debit Card: Refund will be credited back to the card; processing may take 5–7 business days depending on the bank.
Bank Transfer / Virtual Account: Refund is transferred to the same account used for payment.
E-Wallet (OVO, Dana, GoPay, ShopeePay): Refund is returned to the same e-wallet account; processing is usually instant to 1 business day.
2. Timeline & Processing
Once your returned item is received and inspected, our team will process the refund immediately.
The total refund amount will include the product price but exclude any additional shipping costs, unless the return was due to defective or incorrect items.
3. Support & Assistance
If the refund does not appear within the expected timeframe:
Contact our support team with your order number and return reference.
Live Chat: Available on the website
Phone: +62-XXX-XXXX-XXXX
Our team will verify the refund status and ensure it is completed promptly.
Comments
0 comments
Please sign in to leave a comment.