Your Guide to Returning or Exchanging Products

At Magic Lens Indonesia, we strive to provide high-quality products and a smooth shopping experience. This guide explains our return and exchange policies, the process for returning items, and conditions for exchanging products.

---

1. Return Policy

We offer a 7-day return period for eligible items:

• Applies to defective products or items that are incorrectly shipped.

• Products must be returned in original condition, including all packaging, manuals, and accessories.

• Returns outside the 7-day window or for non-defective products may not be accepted.

📌 Tip: Check your product carefully upon arrival to ensure it meets the return criteria.

---

2. Return Process

If you need to return an item:

1. Contact Support Within 24 Hours

   • Email: [e-mail]

   • Live Chat: Available on the website

   • Phone: +62-XXX-XXXX-XXXX

2. Provide Documentation

   • Include photos or videos clearly showing the defect or discrepancy.

   • Include your order number and purchase details.

3. Follow Return Instructions

   • Our team will provide a step-by-step return guide, including the address for shipment and any necessary forms.

   • Pack the item securely in its original packaging to prevent damage during transit.

4. Refund Processing

   • Once the return is received and inspected, the refund will be processed according to our payment policy.

   • Refunds may take 5–7 business days to appear, depending on the payment method and bank processing times.

---

3. Exchange Policy

• Exchanges are allowed within the 7-day return period.

• The product must be unopened and in original condition.

• If the replacement product is more expensive, additional costs may apply.

• Contact our support team to initiate the exchange, and follow the instructions provided to ensure a smooth process.

---

4. Important Notes

• Always keep proof of purchase to facilitate returns or exchanges.

• Inspect the product immediately upon arrival to identify any defects or discrepancies.

• Returns or exchanges for damaged items caused by customer misuse will not be accepted.

By following these steps, you can ensure your return or exchange is handled efficiently and securely.