At Magic Lens Indonesia, we understand how important it is to receive your cameras, lenses, and accessories on time. While most shipments arrive smoothly, occasional delays or issues may occur. Here’s how to handle them effectively.
1. Check Tracking Information First
Use your tracking number (provided in the shipping confirmation email) to check the courier’s latest updates.
Verify the estimated delivery date and current location of your package.
📌 Tip: Minor delays can happen due to weather, high shipment volume, or local courier logistics.
2. Contact Our Support Team
If your package hasn’t arrived beyond the estimated delivery timeframe, contact our support team with:
Order number
Tracking number
Shipping address
Our team will coordinate directly with the courier to investigate delays or locate a lost package.
3. What We Do to Resolve Issues
Courier Coordination – We will follow up with the courier to trace your package and provide updates.
Replacement or Refund – If the package is confirmed lost, we will arrange either a replacement shipment or a refund, depending on your preference.
Continuous Updates – Our support team will keep you informed until the issue is fully resolved.
4. Tips to Avoid Shipping Problems
Ensure your shipping address is complete and accurate.
Provide contact numbers for the courier in case delivery requires coordination.
Track your package regularly, especially during peak seasons or public holidays.
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