Sometimes payments may fail due to technical or banking reasons. At Magic Lens Indonesia, we provide clear steps to help you resolve payment issues quickly so your order can be processed without delay.
1. Common Reasons Payments Fail
Insufficient Funds – Check your bank account, credit card limit, or e-wallet balance.
Technical Errors – Unstable internet connection or interrupted checkout session.
Card Restrictions – Some cards may require online transaction activation or have regional restrictions.
Bank/E-Wallet Delays – Occasionally, the bank or e-wallet system may take longer to confirm the payment.
2. Steps to Resolve Payment Issues
Verify Your Details – Ensure your card number, CVV, expiration date, and billing address are correct.
Check Balance or Limit – Confirm that sufficient funds are available or your e-wallet limit hasn’t been exceeded.
Retry Payment – Use the same method or select an alternative payment option.
Stable Connection – Ensure your internet connection is secure to avoid session timeouts.
3. Contact Support
If payment still fails after following the steps above:
Live Chat: Available on our website for instant assistance
Phone: +62-XXX-XXXX-XXXX
Provide your order number, payment method, and transaction reference so our team can quickly identify the issue and guide you through resolution.
4. Additional Tips
Avoid retrying multiple times without checking limits, as duplicate payments may occur.
If a payment is deducted but the order is not created, our team will verify and process a refund or allocate your order immediately.
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