At Magic Lens Indonesia, we strive to make the refund process quick, transparent, and hassle-free. The timeline for receiving your refund depends on the payment method and bank processing times.
1. Refund Processing Timeline
Once your refund request is approved, our finance team begins processing immediately.
Standard processing time: 5–7 business days.
Some banks or payment providers may take additional time to reflect the refund in your account, depending on internal processing schedules.
2. Factors Affecting Refund Duration
Payment Method: Refunds to bank accounts, credit cards, or e-wallets may vary. E-wallets often process faster than credit card issuers.
Bank Policies: Each bank has its own processing timeline. Some may post the refund immediately, while others take a few business days.
Weekends & Holidays: Refunds are processed on business days only, so public holidays or weekends may slightly extend the timeline.
3. How to Track Your Refund
You will receive a confirmation email once the refund is processed.
Include your order number when contacting support to track your refund status.
If your refund does not appear after 7 business days, contact our support team via Live Chat, email, or phone.
4. Support Contact
Live Chat: Available on the website
Phone: +62-XXX-XXXX-XXXX
Provide your order number, payment method, and refund request reference for faster assistance.
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