We understand that sometimes you may need to update your order after checkout—whether it’s changing the product, quantity, shipping address, or payment method. At Magic Lens Indonesia, we try to accommodate modifications whenever possible, but timing is crucial.
1. Timeframe for Modifications
Orders can be modified within 24 hours of placement.
After 24 hours, or once the order has entered the shipping process, changes are no longer possible.
⏰ Tip: Contact our support team as soon as possible if you realize a change is needed.
2. What Can Be Modified
Shipping Address — update your delivery location if it hasn’t shipped.
Product or Quantity — swap a product or adjust quantity before fulfillment.
Payment Method — update payment details if necessary.
⚠️ Note: Some limited-stock or promotional items may have restrictions and cannot be modified once ordered.
3. How to Request a Modification
Live Chat — fastest way for urgent changes.
Email Support — send your order number, requested changes, and contact info.
Phone Support — call our team to confirm modifications immediately.
Our team will verify your request and confirm if the changes can be applied.
4. After Modification
You’ll receive an updated order confirmation email reflecting the changes.
If payment adjustments are required (e.g., price difference), instructions will be included.
Once your order enters the shipping stage, no further modifications can be made.
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